We accept a wide selection of payment methods, including credit cards, PayPal, SEPA, and more. You can view all available options on the checkout page.

An invoice can be requested upon checkout, and will be delivered to you by email.

We do not accept cash on delivery. We only support online payment.

We implement multiple security measures to safeguard payment transactions, including encryption technologies and PCI-compliant payment processing.

Once your payment is confirmed, you’ll get an order confirmation email right away, including all your order details.

If you require assistance with a refund, you may contact our customer support team and provide your order details. We will review and process your request in accordance with our refund policy.

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Simply log into your account and navigate to the “My Account” section. Under order history, you’ll be able to review your payment details and the status of your previous orders.

Countries eligible for DDP (Delivery Duty Paid) shipping: no customs clearance required on your end, and all duties are covered.
USA – UPS Express (excluding Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express / DPD Express / DHL Express

European countries covered by DDP shipping: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

All shipments to European countries (excluding the UK) will be customs-cleared in France and then forwarded to the final European destination from France

Shipping fees are usually calculated according to the weight of your order, the delivery destination, and the shipping method you choose. The exact shipping cost will be displayed at checkout.

If your package is lost or experiences a long delay, please reach out to our customer support team. We will look into the matter and help you resolves it accordingly.

You can track your order by signing into your account and visiting the “Order History” area. We’ll also send you tracking details for your order through email.

Customs duties are not required at the moment, with the exception of Canada and Denmark.

Transportation to Europe typically takes approximately two weeks.
Transit times to the United States and Canada are also generally two weeks.

We implement multiple layers of security measures to safeguard your data and transactions, such as data encryption, firewalls, and routine security audits.

We strictly follow our privacy policy and will not sell or disclose your personal information. Your data is only used for order processing and customer support services.

We utilize a secure payment processing system that meets PCI compliance requirements to guarantee the safety of your payment details.

Verify that the website URL corresponds to our official site. You may also check for the SSL certificate, which confirms that the website is secure.

If you notice any suspicious activity or security-related issues, please contact our customer support team at once. We will look into the matter and take appropriate measures.

Yes, we have put in place anti-phishing mechanisms to help guard against fraudulent activities from malicious websites and emails.

You may modify your order on or before 11:00 pm (PDT-7GMT) of the same day when the order was placed. Please contact us at KM@vapeuni.com to submit your modification request.

We offer a 15-day return policy, which allows you to submit a return request within 15 days of receiving your goods.
To qualify for a return, items must remain in their original received condition: unused, unopened, with all tags attached and in the original packaging. You will also need to provide your receipt or proof of purchase.
To start the return process, please contact us at KM@vapeuni.com If your return is approved, we will send you a return shipping label along with detailed instructions on how and where to return your package. Any items returned without prior approval will not be accepted.

Forany further questions regarding returns, you may contact us at KM@vapeuni.com